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Zero Tolerance Policy

This website of ALPHA ALBION™- ‘A complete food for the best of the best’™; with Uniform Resource Locator’s (url’s) (www.alphaalbion.com, www.alphalbionpetfoods.com), is brought to you by Hidden Gem Albion Limited™ (Controller/ we/ us/ ours).

Our contact details

  • Alpha Albion Pet Foods™
  • Hidden Gem- Business Desk
  • PO Box 316
  • Ashton-Under-Lyne
  • Manchester
  • UK- OL6 0GR
  • info@alphaalbion.com

Hidden Gem Albion™ Limited practice zero tolerance policy and takes it very seriously if a member of our staff is treated in an abusive or violent way.This states that all our staffs have a right to work for a better change in pet food business environmentwithout fear of being attacked or abused.

To successfully provide maximum services you deserve;a mutual respect between all our staff and our valued customers (you/ your/ yours) has to be in place. All our staffs aim to be polite, helpful, and sensitive to all yourindividual enquiries and circumstances. In rare cases, however, because of the possible need to visit you at your home or business it is necessary to terminate unacceptable behaviours from other members of your family or the business. We do not tolerate aggressive behaviour, be it violent or abusive,and may result in you being removed or cancelled immediately,from the products and services offered by us and, in extreme cases, the Police being contacted.In order to maintain quality of our product, servicesand good relations with you we may record all our calls and emails.

We highly recommend you to read and take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at a member of staff
  • Any physical violence towards any staff member, such as pushing or shoving
  • Verbal abuse towards the staff in any form including verbally insulting the staff
  • Racial abuse and sexual harassment will not be tolerated
  • Persistent or unrealistic demands that may cause stress to staff will not be accepted. Your requests and enquiries will be met wherever possible and explanations given when they cannot
  • Causing damage/stealing from or at the premises, staff or customers
  • Obtaining drugs and/or alcohol at our premises.

We warmly welcome you to Alpha Albion Family, the family of real pet loverz!!